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- Job Location: Sheffield
- Job Type: Permanent
- Salary: £23,000 p/a - £30,000 p/a
- Posted on: 14th Apr 2021
- Job Reference: J950575
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Position : IT SupportTechnician
Location : Markham Vale, Chesterfield
Environment : Manufacturing, warehousing and distribution
Work Hours : 8 am to 4.00 pm Monday to Friday
Salary : 23,000-30,0000
About the role :
Day to Day
- First & Second line support for all hardware, software, and any other associated IT equipment, making sure all issues are logged in the IT Helpdesk.
- Assist personnel with installation, configuration and ongoing usability of system hardware and software.
- Talk to customers over the phone or via email to provide solutions to technical problems.
- Perform diagnostic tests and troubleshooting to identify client's issues.
- Provide customers accurate information on IT products and services.
- Develop and implement technical procedures effective in quickly addressing customers' problems to minimize downtime.
- Carry out assessments to determine the need for changes in hardware/software configurations.
- Educate clients on procedures for resolving or preventing recurrence of a technical problem.
- Act as liaison between the IT unit of an organization and it's users.
- Explain and provide IT solutions to customers in non-technical and comprehensible terms.
- Offer recommendations with regards to new equipment or replacement of existing kit
- Prepare and present reports to update management on IT support operations.
- Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Respond to inquiries about hardware or software issues.
- Perform scheduled maintenance on computer systems to ensure efficient operations.
- Repair or replace faulty components of a computer/network system.
- Design and maintain applications/websites for clients.
- Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
- Conduct daily network backup operations and system checks.
About You :
- Proven experience in computer networks and systems maintenance
- 2+ years' experience on current network operating systems
- Formal qualification or certifications in IT and IT Support
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Strong sense of discretion and confidentiality required.
- Communication Skill: IT support technicians can use clear language and expression to provide technical support to clients.
- Problem-solving Skill: They are well versed in providing IT solutions to address the needs of customers.
- Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies.
Location : Markham Vale, Chesterfield
Environment : Manufacturing, warehousing and distribution
Work Hours : 8 am to 4.00 pm Monday to Friday
Salary : 23,000-30,0000
About the role :
- responsible for maintaining the integrity of all computer workstations and associated software within the office building
- the main point of contact for employee who are experiencing computer issues and the provision of 1st and 2nd level support (c 50 users)
Day to Day
- First & Second line support for all hardware, software, and any other associated IT equipment, making sure all issues are logged in the IT Helpdesk.
- Assist personnel with installation, configuration and ongoing usability of system hardware and software.
- Talk to customers over the phone or via email to provide solutions to technical problems.
- Perform diagnostic tests and troubleshooting to identify client's issues.
- Provide customers accurate information on IT products and services.
- Develop and implement technical procedures effective in quickly addressing customers' problems to minimize downtime.
- Carry out assessments to determine the need for changes in hardware/software configurations.
- Educate clients on procedures for resolving or preventing recurrence of a technical problem.
- Act as liaison between the IT unit of an organization and it's users.
- Explain and provide IT solutions to customers in non-technical and comprehensible terms.
- Offer recommendations with regards to new equipment or replacement of existing kit
- Prepare and present reports to update management on IT support operations.
- Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Respond to inquiries about hardware or software issues.
- Perform scheduled maintenance on computer systems to ensure efficient operations.
- Repair or replace faulty components of a computer/network system.
- Design and maintain applications/websites for clients.
- Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
- Conduct daily network backup operations and system checks.
About You :
- Proven experience in computer networks and systems maintenance
- 2+ years' experience on current network operating systems
- Formal qualification or certifications in IT and IT Support
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Strong sense of discretion and confidentiality required.
- Communication Skill: IT support technicians can use clear language and expression to provide technical support to clients.
- Problem-solving Skill: They are well versed in providing IT solutions to address the needs of customers.
- Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies.
For more information on this vacancy please contact us on 01143840123.