Job Details

Do you have a customer service background working within an office environment?
Do you have experience in an account management focused role?
Would you want to work in a busy manufacturing business as part of the customer service team in a fast paced office environment?
If so, then please read on.

The basics:
- Job Title: Customer Service - Account Manager
- Location: Derby – Hybrid working, 3 days in the office with 2 days from home on a rota basis
- Industry: Manufacturing – customer account management and customer service
- Pay: Starting at £21,500 rising to £23,500 and £25,500 – criteria driven for increments 
- Hours: 37.5hr week Mon-Fri office hours

Overview:
With manufacturing facilities located across the UK and Europe we now require an account manager to join the customer relations team.

The ideal Customer Service - Account Manager will have as many of the following in order to strengthen application:
Previous experience managing customer accounts in an office/customer service focused role.
Strong customer focused
Excellent communication and organisational skills with attention to detail with a key focus on customer service and delivering projects to the customer on time.
Computer literate - all training will be conducted on the internal CRM system, however you will have knowledge of Microsoft outlook, Word, basic excel etc.

The role in a brief:
You will be tasked to manage a portfolio of existing customers to ensure that they receive a first class service with parts delivered on time.
You will manage customer accounts and work closely with other internal departments to ensure the customer is satisfied with their needs

Commutable from: Derby, Eastwood, Heanor, Belper, Langley Mill, Ripley, Alfreton and surrounding areas